Shipping Policy
Bringing elegant designs directly to your doorstep with care and precision.
Order Processing
Every Mafroosh order goes through a rigorous quality check before dispatch. Orders are typically processed and handed over to our logistical partners within 1–3 business days after order confirmation.
Estimated Delivery Timelines
Metro Cities
3–5 Business Days
Other Locations
5–8 Business Days
Large Furniture
Varies (Slightly Longer)
Shipping Charges
Standard shipping charges are calculated based on the weight of the items and the destination pincode. These charges (if applicable) will be clearly displayed during the checkout process before you complete the payment.
Order Tracking
Transparency is key to our service. Once your order is dispatched, you will receive an automated email and SMS containing a unique tracking number and a link to monitor your shipment's journey in real-time.
Handling Damaged Shipments
While we use premium courier partners, accidents can rarely occur. If you receive a package that looks tampered with or damaged, please record a continuous unboxing video. This is essential for us to process your insurance claim and provide a replacement immediately.
Delivery Delays
While we strive for punctual delivery, timelines may occasionally vary due to unforeseen circumstances such as extreme weather conditions, national holidays, or logistics network disruptions. We appreciate your patience during such times.